Openfire IM Server Dashboard and control panel In fact in our office we have not had a telephone message pads and scraps of paper dropped on desks for nearly a decade. We use Instant Messaging for virtually all communications between staff but one of the primary uses is for phone messages. We installed an internal instant messaging solution in our office around 2000. Instant messaging has just about been as popular as the Internet itself. Then you have the Chinese Tencent QQ which has over 350 million users and can have up to 50 million users online at anyone time during the day chatting with each other. The two leaders of traditional IM clients that you might have come across are Windows Live Messenger and Yahoo Messenger which have 300 million and 248 million users respectively. Instant messaging only really started to get going in the late 90’s but the take-up since then has been phenomenal. Also public instant messaging is not really designed to send messages to multiple users inside the same network and many clients will have problems especially transferring files to each other. Most instant messaging clients also have the ability to conduct file transfers between users and giving all your staff the ability to transfer files out of your office cannot be very wise in any body’s book. Besides the inherent security risk of exposing your business conversations to the Internet you also enable your staff to chat with their friends on the Internet which can result in lost productivity. Using a public instant messaging service for an internal business communication has two main problems. Its not unusual to see agents using public instant messaging services or email for this sort of solution, neither of which is ideal. In fact even applications like Facebook and Skype include an instant messaging ability so users can chat with their friends via text messages. Typical examples of instant messaging that you may have used or heard of are Microsoft Live Messenger, Yahoo Messenger, AIM and ICQ.
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